DELIVERING EXCEPTIONAL CUSTOMER SERVICE:
AN INTENSIVE 1-DAY SEMINAR
IN TODAY’S ECONOMY, CUSTOMER SERVICE IS CRITICAL.
LAST YEAR, 86% OF CUSTOMERS STOPPED DOING BUSINESS WITH A COMPANY DUE TO POOR CUSTOMER SERVICE.*
TO SECURE YOUR CUSTOMER BASE, YOU NEED CUSTOMER SERVICE TRAINING THAT IS CURRENT, INNOVATIVE, AND FOCUSED ON THE NEW ECONOMY.
Our comprehensive 10-step training program addresses every major facet of customer service, with an emphasis on current economic conditions. In a single day, you will learn everything you need to know about delivering exceptional service, and responding to the escalating demands and expectations of today’s consumers. All for only $99 per person… only $89 for companies with 5 or more participating employees.
- The Business of Customer Service
- Exceptional Customer Service
- Effective Communication
- Managing the Customer on the Telephone
- The Cycle of Service
- How to Defuse Difficult Situations
- Burning Brightly Without Burning Out
- Understanding Metrics
- Setting a New Standard
- Creating a Customer Service Culture
The 1-day seminar is conducted by PDC’s team of industry experts with over 25 years experience in customer service training.
* 2009 Harris Interactive Experience Impact (CEI) Report
COST
$99 per employee
($89 for companies with 5 or more participating employees)
INFORMATION
(818) 957-0024 or email pshroder@pdcgcc.com
Seating is limited and offered first come, first served.
SEMINAR SCHEDULE
| 8:30am-9am | Check-in |
| 9am-10am | Overview; Steps 1 & 2 |
| 10am-11am | Steps 3 & 4 |
| 11am-Noon | Steps 5 & 6 |
| 12pm-12:30pm | Lunch |
| 12:30pm-2pm | Steps 7 & 8 |
| 2pm-3pm | Steps 9 & 10 |
| 3pm-4pm | Review; Questions & Answers |
There will be 10-minute breaks at 10:50am and 2:50pm.
GUARANTEE
The Professional Development Center guarantees 100% satisfaction with the How To Deliver Exceptional Customer Service seminar. If you are not 100% satisfied, please submit an explanation in writing within 30 days to: Public Relations Director, Professional Development Center, 2340 Honolulu Ave., Montrose, CA 91020. You will receive a full refund or complimentary attendance at our next seminar.
CANCELLATION & REFUNDS
You may cancel your enrollment up to 10 business days before the seminar and receive a full refund. No cancellation fees will be applied. No refunds will be given to individuals who do not attend the seminar if enrollment was not cancelled within 10 days.
FOUR WAYS TO ENROLL
ONLINE
You have two options to enroll online:
1) Download and complete an Enrollment Form and email it to pwelden@pdcgcc.com.
2) Complete an online Enrollment Form that follows. Secure payment can be made with Credit Card or PayPal.
TELEPHONE
Call (818) 957-0024, Monday-Friday, 9am-5pm PST and we will enroll you by phone. Please have all information required on the Enrollment Form available.
FAX
Complete the Enrollment Form and fax to (818) 541-0832.
MAIL
Mail your completed Enrollment Form and payment to:
Professional Development Center
2340 Honolulu Avenue
Montrose, CA 91020
After submission of your Enrollment Form, you will receive a Confirmation. The names of all paid participants will be posted at the seminar check-in.
