15 weeks
1 session per week
4 hours per session
Total class hours: 60

Course Objectives

After completing the course, the participants will be able to:

  • Identify the steps of the 8D problem solving model
  • Construct a Pareto Chart
  • Use an IS/IS NOT analysis for problem definition
  • Use the 5 Whys (Multiple Whys)
  • Use Structured Brainstorming techniques
  • Create a Cause and Effect (Fishbone) Diagram
  • Use a Force Field Analysis
  • Use an Action Matrix


The 8D Problem Solving Process Tools Class provides participants with the skills and knowledge that they will need to solve problems using the Global 8D industry standard model.

This workshop provides an emphasis on the practical use of common problem-solving tools.

The presentation includes technical concepts, classroom discussion, and interactive exercises.Teams of participants will perform the hands-on practical exercises which allow the participants to take the theories and practice them in a team-oriented atmosphere.

Other proprietary and company-specific case studies and documentation may be incorporated into the training where appropriate.

The target audience includes: Managers, supervisors, engineers, operators, and support staff.

Recommended Prerequisites



(This outline is intended to be a guide for the course and is subject to change without notice at the discretion of the instructor.)


  • a)Course Introduction and Overview

Defining Meaning of Quality

  • a) Internal and External Customer Expectations

Flowcharting introduction

Introduction to the 8D Model:

  • a) D0 Prepare for the process
  • b) D1 Use a team approach
  • c) D2 Describe the problem
  • d) D3 Implement and verify containment activity
  • e) D4 Define root cause
  • f) D5 Develop permanent corrective actions
  • g) D6 Implement and verify corrective actions
  • h) D7 Prevent recurrence
  • i) D8 Congratulate your team

Work and Communication Styles

  • a) Assessment of Personal Style
  • b) Assessing Work Group Style
  • c) Strategies for working with Different Styles

D0 Team Selection and Process Mapping

  • a) Prepare for the Process
  • b) Assign Teams based on Company Requirements
  • c) Tool: Brainstorming Team Names and Multivoting
  • d) Project Selection or Assignment
  • e) Criteria Selection Grid
  • f) Process Mapping

D1 Use the Team Approach and Meeting Management

  • a) Team Development Theory
  • b) SWOT analysis of assigned Teams
  • c) Meeting Management Process: 7 important steps

D2 Describe the Problem

  • a) Brainstorming Review
  • b) The Problem Statement
  • c) First Team Presentation
  • d) Data Collection Brainstorming
  • e) Process Mapping and the Current State
  • f) Selected Team Process will be analyzed using VSM Tools
  • g) Examine and Challenge every Step
  • h) Analyze wait times

D2 Describe the Problem II

  • a) Data Collection Strategies
  • b) Using the Ishikawa Diagram for Cause Analysis
  • c) The 5 Whys
  • d) Survey Techniques
  • e) Checksheet

D3 Implement and Verify Containment Activity

  • a) Containment strategies
  • b) Problems with containment
  • c) Data Analysis
  • d) Diagrams for Presenting Results

D4 Root Cause Analysis

  • a) Reaching Conclusions
  • b) Root cause analysis methodology
  • c) Structured brainstorming techniques
  • d) Cause of Occurrence vs. Cause of Escape

D5 Develop Permanent Corrective Actions

  • a) Error Proofing (Poka Yoke)
  • b) Pro/Con Analysis
  • c) Decision Matrix
  • d) Cost/Benefit Analysis
  • e) Contingency Planning
  • f) Developing an Action Plan

D6 Implement and Verify Corrective Actions

  • a) Action Matrix
  • b) Force Field Analysis

D7 Prevent Recurrence

  • a) Identifying recurrence issues
  • b) Leveraging your success for maximum ROI

D7 Prevent Recurrence

  • a) Identifying recurrence issues
  • b) Leveraging your success for maximum ROI

D8 Congratulate Your Team

  • a) 8D Auditing
  • b) Standard Work

Employee Application Employer Application