Without a doubt, dealing with the general public can be a very difficult task to undertake. If you have ever worked any sort of job in your entire life, then you have most likely dealt with a rude customer. Unfortunately, some customers experience high levels of dissatisfaction that had nothing to do with your job, but they take their frustrations out on you. Despite the difficulties of customer service, gaining an understanding of is critical to business success. In fact, eighty-six percent of customers stopped doing business with companies because they were unhappy with the level of customer service. If you own or work for a small business, then enrolling in our customer service program can benefit you. Our customer service class focuses on a variety of customer service topics to help your business succeed.
The Rules Of Customer Service
In order to deliver exceptional customer service, we examine the rules of customer service so that you understand the boundaries involved.
How To Deliver Exceptional Customer Service
By understanding the methods to deal with angry customers and difficult situations, we evaluate the customer experience.
Customer Communication
We discuss how to manage emotions so that you can put your best voice forward to help your customers. Customer sensitive language is practiced so that you can use this language with your own customers.
The Cycle Of Service
In this area, we gain an understanding of the cycle of customer service and how to demonstrate respect to our customers.
Understanding Customers’ Attitudes and Expectations
Irate customers are unavoidable, so we learn the most effective techniques for communicating with them. Managing the complaints of customers is discussed in detail so that we can fix difficult situations effectively.
How To Prevent Burnout
Unfortunately, many customer service workers experience job burnout at some point in their careers. We identify the signs of burnout so that we can prevent it from occurring in the first place.
Resolving Customer Issues
What are your responsibilities in dealing with customers? How do you handle inappropriate customer comments? We go over these issues and we further explore company policies and customers as well.
Being A Top Performer
Top performers take responsibility for their actions and hold themselves accountable. We discuss the ins and outs of businesses so that your sales can increase.
The Customer Service Cycle
In this area of our customer service program, we discuss the policies and procedures of customer service. The entire cycle of customer service is examined in detail as well.
Class Presentations
At the end of our customer service program, our students create a presentation with their customer service plans. Students also discuss their implementation plan so that they can achieve their goals. Upon completion of the program, students are awarded certificates for their class participation.
This program covers every aspect of customer service, which provides you with excellent customer service skills. Both leadership skills and team skills are strengthened upon completion of this program. Additionally, this program will help you keep your exceptional employees because they will learn how to avoid job burnout. Contact the Professional Development Center at Glendale Community College for more information.