Course Description

This course is designed for new and future supervisors who want to grow their leadership skills and management techniques to become more confident leaders. Participants will learn how the transition from individual contributor to supervisor and how to establish authority, credibility, and direction for their team. They will also learn how to motivate employees and handle challenging situations. This course is also suitable for new managers that can benefit from new techniques and tools to enhance their leadership skills. Participants will learn how to communicate, coach, and build effective teams.


AUDIENCE

This course is for employees that are new to their leadership positions and interested in enhancing their abilities to motivate employees and developing team members’ skills.


RECOMMENDED PREREQUISITES

None.


TOPICS AND COURSE CONTENT

  • From Colleague to Captain
    • Managing the transition from friend and co-worker to boss of former peers.
  • Six Essential Traits of Successful Leaders
    • The key traits all new leaders must have.
  • Work Styles and Motivation
    • Working with each of Four Communication Styles for improved communication and motivation
  • Meeting Management
    • Proven methods for productive and efficient meetings
  • Managing Conflicts
    • Using the TKI Theory of Conflict Styles to manage conflicts
  • Communication Skills for Leaders
    • Communication, listening skills, and feedback.
  • Process Improvement
    • The leader’s role in improving internal customer service
  • Team Development
    • Leading teams and running better meetings
    • Applying the “Rule of 7”
  • Managing Conflict
    • Conflict Management styles and strategies for dealing with conflict
  • Presentation Essentials
    • The fundamental tools for developing and delivering Informative and Persuasive Presentations
  • Flexible Leadership Styles
    • Tools for using the appropriate style to the situation and person
  • Connecting with People
    • Applying the process of managing by walking around
    • Being authentic with your subordinates
  • Evaluations and Feedback
    • Coaching and feedback skills for the leader
    • Devising coaching strategies
  • Managing Change
    • Understanding how to implement changes and breaking down the old paradigms
  • Ten Common Leadership Mistakes
    • Exploring the ten most common leadership errors and how to avoid them

LEARNING GOALS AND RESULTS

At the conclusion of the course the participants will be able to:

  • Develop strategies for building strong working relationships
  • Understand the differences in employees’ behavior styles
  • Recognize positive results to motivate employees
  • Set goals and manage priorities
  • Give constructive feedback
  • Manage meetings more efficiently
  • Develop strategies for handling conflicts
  • Avoid common leadership mistakes

TIME INVESTMENT

This class is 60 hours of classroom time taken in 4-hour sessions over the course of 15 consecutive weeks.

Please Note: Course content and time investment can also be customized to an individual company’s needs.