LEADERSHIP SKILLS
Length
Weeks: 15
Sessions per week: 1
Hours per session: 4
Total hours: 60
Audience
Any individual interested in motivating employees, developing team members’ skills, and developing a continuous improvement culture.
Recommended Prerequisites
None.
Topic
- Work Styles and Motivation
Working with each of Four Communication Styles for Improved Communication
- Communication Skills:
Communication, Listening Skills, and Feedback
- Defining Quality
The Leader’s Role in Defining Quality
- Managing Conflict
Conflict Management Styles and Strategies for Dealing with Conflict
- The Multi-Generational Workforce
Techniques for Working in a Multi-Generational Environment
- The Four Leadership Styles
Tools for Using the Appropriate Style to the Situation and Person
- Team Development
Managing the Stages of Team Development
- Meeting Management
Methods for more Productive and Efficient Meetings
- Time Management
Proven techniques for effective Time Management
- Managing Change
Understanding Managing Change in a Work Group
Additional Topics:
- From Buddy to Boss
- Present with Confidence and Power
- Training for the Trainer
- Effective Interviewing
- Performance Management
- Progressive Discipline
- Problem Solving Process
- Electronic Business Communication