Course Description

This course provides career professionals with skills in three crucial areas. First, there will be useful tips and techniques for managing work time efficiently to become a more effective employee. Second, this class will equip career professionals with active listening and communication skills which will help in the effective management of confrontations and utilization of non-verbal communication techniques. Finally, the career professionals will learn how to construct effective written communications and reports that get results.


This class is for leaders and their employees looking to sharpen their skillsets for an increasingly competitive marketplace.



Topics and Course Content

  • Prioritizing – Where does all the time go?
    • Time is the most precious resource
    • Determining where all of the time goes
    • Determining your priorities
    • Acting upon your priorities
  • Developing Winning Work Habits
    • Identifying winning work habits
    • Managing yourself
    • Defining the deliverables
    • Defining the deliverable exercise
  • Planning Work
    • Work Breakdown Structure (WBS)
    • WBS exercise
    • SMART Goals
    • SMART Goals exercise
  • The Objective of Communication in the Workplace
    • Peer-to-peer communication
    • Communicating with those above you
    • Non-verbal
    • Verbal
  • Managing Conflict
    • The nature of conflict
    • Conflict management tools
    • The five levels of active listening
    • Active listening exercise
  • Conflict Management Tools – We (I) messages
    • Using the We/I message
    • We/I message exercise
    • Using AEIOU/DESC
    • AEIOU/DESC exercise
  • Influencing
    • Stakeholder analysis – identifying their WIIFM
    • Stakeholder analysis exercise
    • Communication plan
    • Communication plan exercise
  • Presentation Skills
    • Define your purpose
    • Target your audience
    • Organize your message
    • Deliver your message
  • Effective Writing 1
    • Define the objective / Target your audience
    • Targeting your audience worksheet
    • Developing the framework
    • Organizing your message
  • Effective Writing 2
    • Filling in the framework
    • Tips for filling in the framework
    • Pulling it all together

Learning Goals and Results

At the conclusion of the course, the participants will be able to:

  • Explain the components of an effective time management system
  • Demonstrate the use of the Four Quadrant Prioritization System
  • List the levels of active listening and utilize them
  • Show active listening techniques
  • Recognize the role of body language and tonality in communication
  • Identify confrontation management techniques
  • Construct effective and written communications and reports

Time Investment

This class is 40 hours of classroom time taken in ten 4-hour (or twenty 2-hour) sessions over the course of 10 consecutive weeks.

Please Note: Course content and time investment can also be customized to an individual company’s needs.

Employee Application Employer Application